Frequently Asked Questions
We gathered the most frequently asked questions to answer your enquiry.
If you don't find an answer to your question reach out to us in the chatbox or on email: webshopuk@bakkafrost.com
shipping
Free shipping is available on orders of £85 or more.
Orders below £85 are charged according to the delivery option selected at checkout.
Yes, pick up is available free of charge at 28 Drumsheugh Gardens, Edinburgh EH3 7RN.
We dispatch orders on Tuesdays and Wednesdays using Royal Mail Tracked 24. Delivery is aimed for the next working day after dispatch, but delivery times may vary by postcode and operational conditions. Tracking information will be provided when your order is dispatched.
How much does delivery cost?
Delivery charges are calculated at checkout.
Royal Mail Tracked 24 Small Parcel: £7.50
Royal Mail Tracked 24 Medium Parcel: £8.50
Free shipping is available on orders of £85 or more.
This webshop is for UK customers only.
We also have webshops in the Faroes Islands, Denmark and the USA.
Chilled and frozen products are packed in insulated packaging with ice or gel packs to help maintain the required temperature during delivery.
Most orders are sent in WoolCool packaging. Larger orders may be packed in polystyrene boxes with gel packs. WoolCool liners and ice packs can be reused where applicable.
quality
The UK webshop offers Scottish Atlantic salmon, responsibly farmed in the Hebrides and on the west coast of Scotland.
For more information, visit:
Our smoked salmon is prepared by selected artisan smokehouses in Scotland, producing small-batch smoked Scottish salmon.
Selected artisan smokehouses hand-cure Scottish salmon before gently smoking each side using Scotch whisky cask chippings.
Keep smoked products refrigerated at 0–4°C and follow the use-by date shown on the packaging. Once opened, consume within 24 hours.
Where the product label states that freezing is suitable, freeze the product by the date shown and use within one month. Defrost thoroughly in the refrigerator and consume within 24 hours.
Always follow the instructions on the product label.
Bakkafrost Scotland manages the supply chain from freshwater and marine farming through processing, smoking and sale of Scottish salmon.
Our operations are supported by recognised certifications and standards, including ASC, GLOBALG.A.P., BRCGS and the Scottish Finfish Code of Good Practice. Certification scope may vary by site and product.
For more information, visit: